The header contains following sections (Left-to-Right)

1. Repair number and brand
   Repair number is a unique counter assigned to every repair. The brand is dependent on the product selected for repair.
   
   
2. Customer
   Customer details as per warranty registration or shipment data. It could also be hand entered if registration/shipment data is not available. The technician or CRC user is given the option to enter Customer name and email when starting the repair.
   
   
3. Serial
   Serial number or just serial is unique identifier assigned to each product unit shipped out of the factory. The serial can give use information about the product unit such as warranty status, repair history, ownership details, lost/stolen status or active license upgrades.
   
   
4. Product
   Product detail is displayed here as per the Brand.
   
   
5. Reference number
   Reference number an optional number that a user/technician can assign to a repair. It is meant to tie repair center's internal system records with CRC repair.
   
   
6. Warranty Status
   Warranty status depends on many factors such as time of shipment and type of shipment (Regular sale, B-stock, Repair etc.). Warranty registrations also play a role in determining the warranty status. Warranty status can not be altered once a repair is started apart from few exception.
   In cases a warranty status need to be changed, reach out to crcsupport@cs.inc
   

Components list is where the actual work happens after a user starts a repair. From left to right, there are various columns including the last column on the right containing action buttons for each component.

Where does the component list come from?

Component list is designed by the brand administrators for each product. It is based on manufacturing build of materials and most relevant product revisions. 

The Columns

• Component Name denotes the name of the component set by the brand.
• Fail type denotes the type of failure (Customer's unit component OR Bench fail).
  This and the subsequent columns are empty till a repair/replace action is performed (By clicking the repair/replace buttons).
• Fail reason displays the fail code selected during failure entry.
• Fail note displays the text notes about the failures.
• Repair note displays the text notes about the repair action.
  No applicable if you choose replace action.
• Proof is also called proof of failure.
  We encourage proof of failure upload for high value items so the claim processing can go smooth.
  

On certain occasions, a CRC user might have to replace/repair item that is not displayed on the list. It could a part form very old product revision or an accessory such as a screen guard. Additional item lets you search and add such parts. Is is required that you know the unique item name to be able to add it.

Aside from this, the additional items section works just like the Components list section.

Finish repair button updates the status of the repair to completed and takes you to the next screen where a claim can be submitted if applicable. Make sure all the information is recorded on the repair before clicking this button.

Replace
As suggested, use this when replacing the component. Once clicked, a pop-up will open to record details about the action.

Repair
Again, similar to the replace action, a pop-up will open to record details about the action. Repair action will require one addition piece of information "Repair notes"

Here is how the pop-up will look like when either of the action buttons are clicked

From top-to-bottom:

Select Fail type

The fail type is meant to distinguish between a failure from the customer's unit or a failure on bench. The failure on bench could also include parts purchased from the brand. Keep in mind that bench fails might be scrutinized more when approving claims.

Select Fail Reason
Fail Reason, also called fail code, is a description of the component failure. You have to choose one or more checkboxes from the options displayed. These values are set by the brand and are suppose to cover all scenarios of component failure. 

Fail Notes
Fail Notes is supposed to be text description of the failure. Make sure to include brief but clear detail of the failure. e.g. " There are 7 dead pixels showing on the display. Requires replacement under warranty.". An insufficient fail note will cause un-necessary inquiries from the brand administrator during claim processing and will delay the claim clearing process.

Proof of Failure
Proof of failure can be picture or video detailing the failure. Make sure to include this when it is reasonable to do so. Proof of failure is optional and can be skipped if the nature of component failure can not be captured on a photo/video.

Repair Notes
Repair notes describe the details of the repair. Repair notes are not applicable for action type "replace".

Click save at the end to save the repair action.