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Please use this RMA#: RA-{!Case.CaseNumber}
Please reference the RA number on the package or have some documentation inside to help our receiving team.
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For warranty repairs, you are still responsible for shipping the item to us and Creative Solutions will only cover the costs to ship it back to you after the repair.
For non-warranty repairs, you are responsible for all shipping & costs associated with the repair. If you need an estimate prior to repairs being completed, please let us know now before you ship the repair to us.
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Teradek products have a minimum $100 evaluation fee for non-warranty repairs or declined estimates.
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This RMA is for:
Serial: {!Case.SN__c}, {!Case.Fail_Code__c}
Issue: {!Case.RMA_Issue__c}
Type: {!Case.RMA_Type__c}
Warranty: {!Case.Warranty_Status__c}
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Shipping back to:
{{!Case.Account_Name__c} {!Case.Contact_Name__c}
{!Case.Shipping_Street_1__c}
{!Case.Shipping_Street_2__c}
{!Case.Shipping_City__c} {!Case.Shipping_State__c}
{!Case.Shipping_Country__c} {!Case.Shipping_Zip__c} {!Case.Shipping_Phone__c}
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Please always package everything safely to prevent damage in transit. If you can limit the number of personal items (i.e. SD cards and accessories) that is also helpful for the team so we do not accidentally lose something during the repair process.
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PLEASE CLEARLY MARK THE RMA# ON THE BOX.
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Our shipping address is:
Wooden Camera - Creative Solutions
1826 W Commerce St
Dallas, TX 75208
USA
tel: 855.966.3226
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IF EXPEDITED MARK ""EX"" PROMINENTLY ON THE BOX. (This service is an added $90 fee).
Expedited repairs will be pushed to the front of the line to be repaired within 1-2 business days. Please let us know if you want to pay for expedited shipping as well before the RA arrives..
If you have any further questions or if the address on the return authorization is incorrect, please reply to this email and we will make any corrections necessary. Repairs generally take about 7-10 business days, not including shipping time which is Fedex International Economy.
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SIGNATURE IS REQUIRED upon return of your item. Someone will need to be available to receive the unit at the address you have provided.
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If you haven't already, it might be a good idea to sign up for FedEx Delivery Manager® and UPS My Choice® for Home or Business:
https://www.fedex.com/apps/fdmenrollment/
https://www.ups.com/us/en/services/tracking/mychoice.page
Not only will you get notifications of packages being shipped to you, you can also re-route and have items placed on hold at a location near you if you are not able to be there to sign for the unit. *Please note that they will not hold the package indefinitely, the limit is usually 5-7 business days. If you need us to delay your return shipment, please let us know what date it needs to ship prior to sending in the unit.
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International customers please note: You may need to download this form. Also add the following statement to declaration forms:
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In order to qualify for any exemption from duties and taxes, we must receive a copy of your export documentation clearly stating that your monitor was exported for repair. If the export documentation is either incorrect or not available, duties and/or VAT will be payable on the total value of the goods and any repair costs. Please mark a statement like the following on export documentation:""Equipment is defective and being returned for repair or replacement and have no customs value, Made in the U.S., not advanced in value or improved condition. U.S. HTS#: 9801.00.1012
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If coming from EU add the following: The exporter of the products covered by this document declares that except where otherwise clearly indicated these products are of EEA preferential origin.
{!Case.Add_Spaces__c}
{!Case.Add_Spaces__c}
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