Help

Welcome to Creative Solutions Repair Center

And welcome to CRC integrated repair and app guide. These guides will will our centralised repository for product repairs and how to use the CRC app.

How to use the Guides?

CRC integrated guide is contextual. It gives you informations about the page you are on and product you are repairing. Here we are looking are guide for the CRC app homepage. 

  • To see more help, go to any other page and click help. 
  • To see product help, open any repair and click on help and then select the tab with product SKU name on it.

Below is explanation of how the homepage works before you move on to other pages.

How to start a repair?

To begin, start by searching the serial number of the product your are attempting to repair in the search bar. The search verifies warranty and takes you through the necessary steps before starting the repair.

Here are some of the outcomes that you could expect

1. Serial is recognised

Serial recognised under warranty and you can immediately start the repair.

2. Serial is recognised but purchase date can not be verified

Serial is recognised but the system can not verify the purchase date based on the products shipment date or registration. The app will ask for proof-of-purchase in such cases. A proof of purchase can be an invoice, shipment receipt or any other document proving the sale with customers details, sale date and product details with serial number clearly visible. The repair technician will be given the option to continue repair without warranty.

3. Invalid Serial Number

Serial is not recognised - Invalid serial: This could mean that the product has not been enabled in CRC yet. You can reach out to  crcsupport@cs.inc to request addition of the product.

4. Serial is recognised but "start repair" is disabled

Serial is recognised but "Start Repair" is disabled. This may occur if your tier does not allow access to the product.

How to use the navigation

Sections of the Navigation

There are four major sections of the navigation

Takes you to the homepage

2. Pages

Repairs lets you see repairs. Credit Claims presents a list of Warranty Repair Claims. 

Setup is another upcoming page that will help administrators manage users (Coming soon).

3. Help and preferences

Help lets you see integrated CRC Guide. Preferences let you log-out or switch roles.

4. Tabs

Tabs are like filtered views. They let you see Repairs or Claims by status e.g Open Repairs or Completed Repairs.

Navigatings the homepage

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Etsy mixtape wayfarers, ethical wes anderson tofu before they sold out mcsweeney's organic lomo retro fanny pack

Navigatings the homepage

Etsy mixtape wayfarers, ethical wes anderson tofu before they sold out mcsweeney's organic lomo retro fanny pack lo-fi farm-to-table readymade. Messenger bag gentrify pitchfork tattooed craft beer, iphone skateboard locavore carles etsy salvia banksy hoodie helvetica. DIY synth PBR banksy irony. Leggings gentrify squid 8-bit cred pitchfork. Williamsburg banh mi whatever gluten-free, carles pitchfork biodiesel fixie etsy retro mlkshk vice blog. Scenester cred you probably haven't heard of them, vinyl craft beer blog stumptown. Pitchfork sustainable tofu synth chambray yr.

Etsy mixtape wayfarers, ethical wes anderson tofu before they sold out mcsweeney's organic lomo retro fanny pack

Navigatings the homepage

Etsy mixtape wayfarers, ethical wes anderson tofu before they sold out mcsweeney's organic lomo retro fanny pack lo-fi farm-to-table readymade. Messenger bag gentrify pitchfork tattooed craft beer,

Navigatings the homepage

Etsy mixtape wayfarers, ethical wes anderson tofu before they sold out mcsweeney's organic lomo retro fanny pack lo-fi farm-to-table readymade. Messenger bag gentrify pitchfork tattooed craft beer,

Repair Center

Download Full Report
$10,263.89
$10,263.89
Download Credit memos
REPAIR ID RESELLER EXTERNAL_ID CRCCLAIM CMHEAD_ID REFERECE NO SERIAL NO ITEM NAME MEMO NUMBER CMHEAD INVCNUMBER MEMO DATE CMHEAD POSTED ON HOLD CUSTOMER NUMBER CUSTOMER PO_NUMBER NOTES MISC CHARGE_DESCRIPTION MISC CHARGE_AMOUNT FREIGHT LINES AMOUNT TOTAL AMOUNT

5588

26

22856

KLR4552

53AS211400036

3203140

2022-11-29T00:00:00.000Z

KAY004

KLR4552

CRC Claim ID: 5588 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-503U Serial Number: 53AS211400036 Customer Notes: the sdi “in” input is not working.

0.0000

20.0000

530.2930000000

550.2930000000

5564

26

22854

KLR4501

F5JS202390003

3203138

2022-11-29T00:00:00.000Z

KAY004

KLR4501

CRC Claim ID: 5564 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-FOCUS-PRO Serial Number: F5JS202390003 Customer Notes: bottom left hand corner of the monitor is not responsive to touch. no impact cracks or damage on panel or monitor chassis. i can invert monitor and then access the headings in settings in the bottom left hand corner. i have tried to upgrade the firmware (currently 4.6.7). in the inverted position i can select “firmware” select the new firmware on the card to upgrade to but it will not load the new firmware. it will not respond to “start upgrade” i can “cancel” though.

0.0000

40.0000

220.6930000000

260.6930000000

5594

26

22853

KLR4225

73AS211810027

3203137

2022-11-29T00:00:00.000Z

KAY004

KLR4225

CRC Claim ID: 5594 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS211810027 Customer Notes: 3 plus dead pixels. please replace the panel assembly.

0.0000

20.0000

133.0000000000

153.0000000000

5562

26

22855

KLR4510

72FS213370027

3203139

2022-11-29T00:00:00.000Z

KAY004

KLR4510

CRC Claim ID: 5562 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-INDIE-7 Serial Number: 72FS213370027 Customer Notes: sdi in port not working

0.0000

20.0000

93.0000000000

113.0000000000

5430

26

23156

KLR4410

53AS211400036

3203439

2023-01-30T00:00:00.000Z

KAY004

KLR4410

CRC Claim ID: 5430 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-503U Serial Number: 53AS211400036 Customer Notes: lemo dc input is not working. powering from the v-mount plate is fine.

0.0000

40.0000

50.0000000000

90.0000000000

5432

26

23012

KLR4414

73AS203300049

3203296

2022-12-02T00:00:00.000Z

KAY004

KLR4414

CRC Claim ID: 5432 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS203300049 Customer Notes: sdi in/out has not worked from out of the box.

0.0000

20.0000

497.2930000000

517.2930000000

5258

26

23011

KLR4361

13AS211260024

3203295

2022-12-02T00:00:00.000Z

KAY004

KLR4361

CRC Claim ID: 5258 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-1303HDR Serial Number: 13AS211260024 Customer Notes: this is a re repair. intermittent colour effect not related to a signal. it gives a strange green colour cast with lines. the first repair has not rectified the fault and support suggest the driver board and panel will need to be replaced. going back into b-stock. we have had to supply stephanie with a new replacement 1303 hdr sr#13as212460038

0.0000

0.0000

50.0000000000

50.0000000000

5120

26

23010

KLR4341

73AS210220002

3203294

2022-12-02T00:00:00.000Z

KAY004

KLR4341

CRC Claim ID: 5120 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS210220002 Customer Notes: the usb port seems to have fallen into the chassis. please inspect and repair.

0.0000

20.0000

497.2930000000

517.2930000000

4710

26

23009

KLR4224

C7ES210640058

3203293

2022-12-02T00:00:00.000Z

KAY004

KLR4224

CRC Claim ID: 4710 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-CINE7-BOLT4K-VM Serial Number: C7ES210640058 Customer Notes: screen fell off the chassis, now panel will not work

0.0000

20.0000

318.5690000000

338.5690000000

4704

26

23008

KLR4219

73AS210530039

3203292

2022-12-02T00:00:00.000Z

KAY004

KLR4219

CRC Claim ID: 4704 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS210530039 Customer Notes: gorilla glass detached from the panel. regular fault

0.0000

20.0000

50.0000000000

70.0000000000

6949

26

23100

KLR5175

73AS212570024

3203383

2023-01-09T00:00:00.000Z

KAY004

KLR5175

CRC Claim ID: 6949 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS212570024 Customer Notes: will not power on.

0.0000

20.0000

50.0000000000

70.0000000000

6734

26

23020

KLR5091

24DS212520009

3203304

2022-12-05T00:00:00.000Z

KAY004

KLR5091

CRC Claim ID: 6734 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-CINE-24 Serial Number: 24DS212520009 Customer Notes: the monitor is coming up with a fan error every time it is booted up. the unit is also making a lot of noise.

0.0000

40.0000

144.8650000000

184.8650000000

5843

26

3907

KLR4412

72ES211020020

3202895

2022-09-15T00:00:00.000Z

KAY004

KLR4412

CRC Claim ID: 5843 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-702-TOUCH Serial Number: 72ES211020020 Customer Notes: intermittent powering from the power button

0.0000

40.0000

421.5320000000

461.5320000000

6522

26

3961

KLR4981

73AS222310065

3202948

2022-10-03T00:00:00.000Z

KAY004

KLR4981

CRC Claim ID: 6522 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS222310065 Customer Notes: doa, will not power on straight out of the box.

0.0000

0.0000

50.0000000000

50.0000000000

6436

26

23019

KLR4954

73AS213510064

3203303

2022-12-05T00:00:00.000Z

KAY004

KLR4954

CRC Claim ID: 6436 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS213510064 Customer Notes: the panel assy is lifting up/away from the chassis. the screen is coming apart from the body when used for more than an hour

0.0000

0.0000

299.9000000000

299.9000000000

6437

26

22862

KLR4954

73AS213510068

3203146

2022-11-29T00:00:00.000Z

KAY004

KLR4954

CRC Claim ID: 6437 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS213510068 Customer Notes: the panel assy is lifting up/away from the chassis. the screen is coming apart from the body when used for more than an hour

0.0000

40.0000

60.5000000000

100.5000000000

6559

26

22863

KLR4982

73AS220700076

3203147

2022-11-29T00:00:00.000Z

KAY004

KLR4982

CRC Claim ID: 6559 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS220700076 Customer Notes: sdi “in” port not working. port hdmi and “in/out” test ok

0.0000

0.0000

497.2930000000

497.2930000000

6155

26

22859

KLR4839

73AS220270060

3203143

2022-11-29T00:00:00.000Z

KAY004

KLR4839

CRC Claim ID: 6155 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS220270060 Customer Notes: out of the box gorilla glass de laminating from the panel assy.

0.0000

20.0000

50.0000000000

70.0000000000

6847

26

23062

KLR5127

24DS212520005

3203346

2022-12-15T00:00:00.000Z

KAY004

KLR5127

CRC Claim ID: 6847 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-CINE-24 Serial Number: 24DS212520005 Customer Notes: 1. when in multiview mode, 1st picture in the top right is unstable 2. something loose inside the monitor 3. intermittency has heavy red noise on highlights

0.0000

20.0000

167.0000000000

187.0000000000

6571

26

22860

KLR4867

18AS221750047

3203144

2022-11-29T00:00:00.000Z

KAY004

KLR4867

CRC Claim ID: 6571 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: 16-1801 Serial Number: 18AS221750047 Customer Notes: no power to the 2 pin lemo port

0.0000

0.0000

50.0000000000

50.0000000000

7059

26

23163

KLR5210

C7AS222620001

3203446

2023-01-31T00:00:00.000Z

KAY004

KLR5210

CRC Claim ID: 7059 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-CINE7 Serial Number: C7AS222620001 Customer Notes: backlight / lcd panel is unstable / flickers when monitor is moved or handled

0.0000

20.0000

370.4950000000

390.4950000000

5683

26

22858

KLR4643

72ES210780012

3203142

2022-11-29T00:00:00.000Z

KAY004

KLR4643

CRC Claim ID: 5683 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-702-TOUCH Serial Number: 72ES210780012 Customer Notes: will not power on

0.0000

40.0000

613.9530000000

653.9530000000

6794

26

23003

KLR5113

53AS220810009

3203287

2022-12-01T00:00:00.000Z

KAY004

KLR5113

CRC Claim ID: 6794 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-503U Serial Number: 53AS220810009 Customer Notes: panel displays imperfections on the right-hand side. not related to a video signal

0.0000

20.0000

446.9840000000

466.9840000000

6572

26

22861

KLR4867

18AS221710004

3203145

2022-11-29T00:00:00.000Z

KAY004

KLR4867

CRC Claim ID: 6572 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: 16-1801 Serial Number: 18AS221710004 Customer Notes: no power to the 2 pin lemo port

0.0000

0.0000

50.0000000000

50.0000000000

5599

26

22857

KLR4568

13AS213200015

3203141

2022-11-29T00:00:00.000Z

KAY004

KLR4568

CRC Claim ID: 5599 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-1303HDR Serial Number: 13AS213200015 Customer Notes: sdi “in” port 1 not working

0.0000

20.0000

644.6060000000

664.6060000000

5673

26

3752

KLR4528

73AS210220029

3202741

2022-07-22T00:00:00.000Z

KAY004

KLR4528

CRC Claim ID: 5673 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-703U Serial Number: 73AS210220029 Customer Notes: sdi “in” board fault.

0.0000

40.0000

571.6200000000

611.6200000000

5876

26

3850

KLR4738

72FS211450019

3202838

2022-08-31T00:00:00.000Z

KAY004

KLR4738

CRC Claim ID: 5876 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-INDIE-7 Serial Number: 72FS211450019 Customer Notes: monitor no longer powers on

0.0000

20.0000

60.0000000000

80.0000000000

5831

26

3753

KLR4723

72FS211450020

3202742

2022-07-22T00:00:00.000Z

KAY004

KLR4723

CRC Claim ID: 5831 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-INDIE-7 Serial Number: 72FS211450020 Customer Notes: has sd card reader issues and possible powering issues. intermittent signal problems.

0.0000

20.0000

60.0000000000

80.0000000000

5800

26

3848

KLR4630

C7AS210090015

3202836

2022-08-31T00:00:00.000Z

KAY004

KLR4630

CRC Claim ID: 5800 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-CINE7 Serial Number: C7AS210090015 Customer Notes: sdi “in” port is not working. sdi “in/out” is working.

0.0000

20.0000

596.9530000000

616.9530000000

5606

26

23014

KLR4599

53AS211900034

3203298

2022-12-02T00:00:00.000Z

KAY004

KLR4599

CRC Claim ID: 5606 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-503U Serial Number: 53AS211900034 Customer Notes: the monitor fails to power on

0.0000

20.0000

100.0000000000

120.0000000000

6329

26

3936

KLR4906

53AS212710021

3202924

2022-09-28T00:00:00.000Z

KAY004

KLR4906

CRC Claim ID: 6329 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-503U Serial Number: 53AS212710021 Customer Notes: vertical lines appearing on screen from right side

0.0000

20.0000

446.9840000000

466.9840000000

5517

26

23013

KLR4473

24DS202900015

3203297

2022-12-02T00:00:00.000Z

KAY004

KLR4473

CRC Claim ID: 5517 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-CINE-24 Serial Number: 24DS202900015 Customer Notes: lemo ports not working on the back. no power

0.0000

40.0000

192.0000000000

232.0000000000

5768

26

3717

KLR4686

C7CS220890001

3202706

2022-07-13T00:00:00.000Z

KAY004

KLR4686

CRC Claim ID: 5768 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-CINE7-500-TX Serial Number: C7CS220890001 Customer Notes: the unit will not pair with an rx unit. all testing has been done to ensure firmware and settings are correct. will not connect to bolt manager via the micro usb port.

0.0000

20.0000

367.4670000000

387.4670000000

6018

26

3849

KLR4723 Re rapair

72FS211450020

3202837

2022-08-31T00:00:00.000Z

KAY004

KLR4723 Re rapair

CRC Claim ID: 6018 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-INDIE-7 Serial Number: 72FS211450020 Customer Notes: the monitor is playing up again and seems to be getting worse. it now glitches without a camera being plugged in and freezes up. sometimes when turned on / off the monitor turns black and the orange power light still remains on.

0.0000

20.0000

495.9530000000

515.9530000000

6347

26

3908

KLR4922

13AS220800026

3202896

2022-09-15T00:00:00.000Z

KAY004

KLR4922

CRC Claim ID: 6347 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-1303HDR Serial Number: 13AS220800026 Customer Notes: joyknob not functioning correctly

0.0000

20.0000

85.6440000000

105.6440000000

5516

26

23015

klr4470

72ES211240034

3203299

2022-12-02T00:00:00.000Z

KAY004

klr4470

CRC Claim ID: 5516 Customer Name: Kayell Australia Pty Ltd Customer Contact: Not provided Item #: MON-702-TOUCH Serial Number: 72ES211240034 Customer Notes: will not power up correctly.

0.0000

40.0000

150.0000000000

190.0000000000